Deliver food from kitchen to the guest ensuring accuracy and timeliness.
Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to the St. Regis Standards to ensure superior service.
Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
Assist in stocking linens, china, glass, silver, and food items for service
Assist in the breakdown, cleaning and set-up of buffets and food stations.
Work harmoniously and professionally with co-workers and supervisors.
Greet and escort guests to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Adhere to timing standards for products and services
Inform guests about the day’s specials
Offer menu recommendations upon request.
Make suggestions based on their preferences.
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the kitchen
Serve food and drink orders. Ensure hot food is hot and cold food is cold
Check dishes and kitchenware for cleanliness and presentation and report any problems
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