Hotel Jobs in UAE – Spa Receptionist – Rosewood Abu Dhabi

Hotel Jobs in UAE – Spa Receptionist – Rosewood Abu Dhabi
Job Description

OVERVIEW/BASIC FUNCTION:
Able to provide Rosewood Abu Dhabi guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members /guests with the highest level of services to increase sales and demand repeat business.
RESPONSIBILITIES:

 

·         Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.

·         Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

·         Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

·         Maintain positive guest relations at all times.

·         Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

·         Follow Spa opening procedures.

·         Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines.

·          Guest Service

·           Assist members/guests in the following areas:
a. Spa, dining and other reservations and information.
b. Shoe service (men’s locker attendant will do).
c. Locker key administration
e. Pool and Fitness room
f. Towels, robes, sandals and amenities maintenance.

·         Assist with lounge Food and Beverage service as needed.

·         Attend all scheduled staff meetings.

·         Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests.

·         Explain and promote all spa facilities, services and activities.

·         Knowledgeable in all aspects of spa services, programming and reservations.

·         Receive and manage all locker room supplies and equipment.

·         Continually strive to improve the procedures at the spa attendant’s desk.

·         Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests.

·         Follow spa attendant’s procedures in the spa policy/procedure manual.

·         Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi

·         Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness.

·          Attend all spas’ training sessions on a consistent and regular basis.

·         Responsible for maintaining helpful, cooperative relations with co-workers.

·         Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual

·          Responsible for adhering to Rosewood Abu Dhabi’s core values.

·          Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.

·         All other duties as required.

Job Requirements

QUALIFICATIONS:

 

·         Experience:                         Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury

hotel.  A background in fitness education and/or health related discipline is an asset.
·         Education:                          High school diploma. Diploma or degree in a related field, or equivalent vocational

training certificate, CPR certified.

 

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