Front Office – Club Rotana Waiter / Waitress

Job Description

We are currently looking for young, dynamic, self motivated Food & Beverage cum Front Office professionals who want to move their careers forward.

As a Club Rotana Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their stay will become a memorable dining experience whereby your role will include key responsibilities such as:

•Perform all necessary tasks to service guests within the Club Rotana lounge according to the standard of performance manual of the hotel

•Great and seat customers and serve them in a professional, discreet and personalized way

•Acquire in depth knowledge of the food & beverage menu in order to assist and provide advice to guests

•Consistently monitor quality of food & beverage being served

•Practice good customer relations and attend to customer complaints / queries satisfactorily

•Maintain a high level of hygiene and cleanliness standards in the Club Rotana and upkeep of all service equipment

•Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)

•Ensure minimum wastage, breakage and spoilage

•Actively use up selling techniques to exceed guest expectations and increase revenue.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous relevant experiences. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive through working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

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